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Customer Service Tips for Real Estate Agents

Real estate has been a competitive field always. After the usage of online services like housing search sites and Redfin, realtors are forced to work under more pressure to sustain and prove their worth, and also in Building long-lasting relationships with customers. Providing phenomenal service to the customer is the way to acquire the trust and customer loyalty. By executing the customer service value, the following list of customer service tips is compiled.

Customer service

1.    Be Friendlier:

A real estate agent is required to build new relationships. The main objective may be to sign a lease or make a sale, but the customers are not to be treated as just a transaction.

When the relationship is stronger, a door is built for repeated business and referred business as we live in a connected world.

You can exhibit genuine care by,

  • Valuing the time of your client. Don’t be late for appointments
  • Listen to the client actively and try to know their requirements.
  • Manage your client’s expectations and communicate properly.

2.    Be responsive to the expressed and unexpressed wishes and needs of the client:

Make sure to meet the unsaid and expressed needs of the client. For example, migrated customers may not be aware of the local needs and situations, as a responsible realtor make sure to satisfy the customer.

The real estate agent should also be aware and responsive to the expressed needs. For example, if a customer doesn’t like any of the houses you show, make sure to pay close attention to their feedback and comments to improve the service.

3.    Create a unique and memorable experience for the clients:

A good Real estate agent should create unique, and personal experience for the customers. Engage with the clients and find out what they are in need of.

  • Send a birthday card
  • Point out where the local dance studio is if their child is a budding dancer.
  • At the end of a sale, consider making a personalized present. A perfect gift from a real estate agent would be to give a glass box with the client’s house mounted on top.

4.    Protect the privacy and security of the clients:

When strong relationships are built with clients, the agents are entitled to know confidential information. Celebrities can be your client. Make sure to practice discretion. When the details of the past clients are shared with a new client, the trust of the current client is lost. If you truly engage with the clients, you will not only experience its impacts on your sales, and you will also develop life-long friends in the process.

Posted in Customer Service